Service levels
Commitments you can hold us to
Most 3PLs describe their service in adjectives. These are ours in numbers, published where your team and ours can both see them.
Inbound check-in
Announced stock checked in within 24 hours of arrival
Counted against your ASN line by line. Container deliveries booked in advance are checked in same day wherever volumes allow.
Discrepancy reporting
Same working day, with photo evidence
Shortages, overages and damage are logged in your portal the day we find them — never batched to a weekly report.
FBA prep turnaround
24 hours from check-in to Amazon-ready
Standard prep (inspect, poly bag, FNSKU label). Large bundle builds or reworks get a time estimate before we start.
Order dispatch
Same working day for orders before 2pm
Orders after the cut-off ship next working day. Peak-period exceptions are announced in advance, not discovered.
Pick accuracy
99.8% target
Mis-picks we cause are corrected at our cost, including outbound postage on the replacement.
Message response
One working day
Usually much faster. You talk to the team who handle your stock, not a ticket triage layer.
Working days are Monday to Friday excluding English bank holidays. These service levels are targets we run the operation to; where a commitment is missed we'll tell you before you notice, and put it right at our cost where the miss was ours.